Privacy Policy
Last updated: September 13, 2026
Metra Consultation Inc. (“Metra,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information entrusted to us. This policy explains how we collect, use, disclose, retain, and protect personal information when you visit metraconsultation.ca or communicate with us.
1. Personal information we collect
Depending on how you interact with us, we may collect:
- contact information, such as your name, email address, telephone number, and organization;
- information you provide in a contact or quote request, including project details, messages, documents, photographs, or plans you choose to send;
- business and transaction information needed to prepare proposals, provide services, invoice, and manage our client relationship; and
- technical information, such as IP address, browser and device type, pages visited, referring website, cookies, analytics information, and security logs.
2. How we use personal information
We use personal information to respond to inquiries, assess projects, prepare estimates and proposals, provide and improve our services, manage client and supplier relationships, operate and secure our website, comply with legal and professional obligations, and prevent fraud or misuse.
3. Consent
We collect, use, and disclose personal information with your consent or as otherwise permitted or required by law. You may withdraw consent, subject to legal or contractual restrictions and reasonable notice.
4. Disclosure and service providers
We do not sell personal information. We may share information with employees, consultants, professional advisers, contractors, hosting, email, IT, analytics, security, and other service providers who need it for the purposes described above. We may also disclose information where required by law, to protect rights or safety, or in connection with a business transaction. Some service providers may process information outside Québec or Canada, where it may be subject to local laws. We use contractual and other safeguards where appropriate.
5. Retention and security
We retain personal information only as long as reasonably necessary for the purposes described in this policy and to meet legal, accounting, professional, or contractual requirements. We use reasonable administrative, technical, and physical safeguards. No electronic transmission or storage system is completely secure.
6. Cookies and analytics
Our website may use necessary cookies and similar technologies for security and functionality, and analytics tools to understand website use. You can manage cookies through your browser settings; disabling some cookies may affect website functions.
7. Your rights
Subject to applicable law, you may request access to or correction of your personal information, ask questions about our practices, withdraw consent, or make a privacy complaint. We may need to verify your identity before processing a request.
8. Privacy Officer
The person responsible for the protection of personal information at Metra Consultation Inc. may be contacted at:
Privacy Officer
Metra Consultation Inc.
Montréal, Québec, Canada
Email: info@metraconsultation.ca
Telephone: +1 (438) 867-4131
9. Changes to this policy
We may update this policy from time to time. The “Last updated” date indicates the most recent revision.